Privacy Policy

This Privacy Policy has been updated effective June 15, 2016.

At Aquila we value your privacy and we take it seriously. We have created this Privacy Policy to let you know what information we collect when you visit our site, why we collect it, and how it is used. This Privacy Policy explains the data collection and use practices of the website; it does not apply to other online or offline Aquila , Inc. sites, products, or services. The terms “you,” “your,” and “yours” refer to the customer/purchaser utilizing our Site. The terms “Aquila Services Inc.,” “Aquila," "Aquila Cash Flow," “we,” “us,” and “our” refer to “Aquila Services Inc. By using our website, you consent to the data practices prescribed in this statement. We may periodically post changes to this Privacy Policy on this page. It is your responsibility to review this Privacy Policy frequently and we encourage you to visit this page often. In accordance with our commitment to protect personal privacy, Aquila adheres to the principles of the U.S.-Swiss Safe Harbor Framework and the U.S.-EU Safe Harbor Framework as developed by the U.S. Department of Commerce in consultation with the European Commission. The seven principles and fifteen Frequently Asked Questions (FAQs) referred to in this policy constitute the Safe Harbor privacy framework. These principles and FAQs may be found at:

How we collect information about you.

When you visit the Aquila website, use Aquila services, or use third-party services which use the Aquila application programming interface ("API"), we collect information sent to us through your computer, mobile phone, or other access device. This information may include your IP address, device information including, but not limited to, identifier, device name and type, operating system, location, mobile network information and standard web log information, such as your browser type, traffic to and from our site and the pages you accessed on our website. You must be at least 18 years old, or of the applicable age of majority, in order to use Aquila services. Aquila does not intentionally collect information from or about any individual who is under 13 years old. If you create an account or use Aquila services, we, or vendors acting on our behalf, may collect the following types of information:

  • Contact information - your name, address, phone, email, Skype ID and other similar information.
  • Financial information - the information regarding an account with any financial institution or external blockchain address that you link to your Aquila account or input when you use paid Aquila services.

If you seek permissions to raise any borrowing limits associated with your Aquila Account, we may require you to provide additional information which we may use in collaboration with service providers acting on our behalf to verify your identity or address, and/or to manage risk. This information may include your date of birth, taxpayer or government identification number, a copy of your government-issued identification, or other personal information. We may also obtain information about you from third parties such as credit bureaus and identity verification services. If you do not use the Aquila Catalog Exchange Service, you may opt out of providing this additional information. When you use Aquila services, we collect information about your transactions and/or your other activities on our website and we may continuously collect information about your computer, mobile device, or other access device for fraud prevention purposes, to monitor for possible breach of your Aquila Account, and to identify any malicious software or other activity that may harm Aquila or its users. You may choose to provide us with access to certain personal information stored by third parties such as social media sites (such as Facebook and Twitter). The information we have access to varies by site and is controlled by your privacy settings on that site and your authorization. By associating an account managed by a third party with your Aquila account and authorizing Aquila to have access to this information, you agree that Aquila may collect, store, and use this information in accordance with this Privacy Policy. Finally, we may collect additional information you may disclose to our customer support team.

How we use cookies

When you access our website or content or use our application or Aquila services, we, or companies we work with, may place small data files called cookies or pixel tags on your computer or other device. We use these technologies to: Recognize you as a Aquila customer; Customize Aquila services, content, and advertising; Measure promotional effectiveness; and Collect information about your computer or other access device to mitigate risk, help prevent fraud, and promote trust and safety. We use both session and persistent cookies when you access our website or content. Session cookies expire and no longer have any effect when you log out of your account or close your browser. Persistent cookies remain on your browser until you erase them or they expire. We also use Local Shared Objects, commonly referred to as “Flash cookies,” to help ensure that your account security is not compromised, to spot irregularities in behavior to help prevent fraud and to support our sites and services. We encode our cookies so that only we can interpret the information stored in them. You are free to decline our cookies if your browser or browser add-on permits, but doing so may interfere with your use of our website. The help section of most browsers or browser add-ons provides instructions on blocking, deleting, or disabling cookies. You may encounter Aquila cookies or pixel tags on websites that we do not control. For example, if you view a web page created by a third party or use an application developed by a third party, there may be a cookie or pixel tag placed by the web page or application. Likewise, these third parties may place cookies or pixel tags that are not subject to our control and the Aquila Privacy Policy does not cover their use.

How we protect and store personal information

Throughout this policy, we use the term “personal information” to describe information that can be associated with a specific person and can be used to identify that person. We do not consider personal information to include information that has been anonymized so that it does not identify a specific user. We store and process your personal and transactional information, including certain payment information, such as your encrypted bank account and/or routing numbers, on our computers in the US and elsewhere in the world where Aquila facilities or our service providers are located, and we protect it by maintaining physical, electronic, and procedural safeguards in compliance with applicable US federal and state regulations. We use computer safeguards such as firewalls and data encryption, and we enforce physical access controls to our buildings and files. Furthermore, we authorize access to personal information only for those employees who require it to fulfill their job responsibilities. We store our customers' personal information securely throughout the life of the customer's Aquila Account. Aquila typically retains such customer records for a period of five years following cancellation of the associated Aquila Account.

How we use the personal information we collect

Our primary purpose in collecting personal information is to provide you with a secure, smooth, efficient, and customized experience. We may use your personal information to:

  • Provide Aquila services and customer support you request;
  • Process transactions and send notices about your transactions;
  • Resolve disputes, collect fees, and troubleshoot problems;
  • Prevent and investigate potentially prohibited or illegal activities, and/or violations of our posted Terms of Service or Prohibited Business policies;
  • Customize, measure, and improve Aquila services and the content and layout of our website and applications;
  • Deliver targeted marketing, service update notices, and promotional offers based on your communication preferences; and
  • Compare information for accuracy and verify it with third parties.


We will not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We may combine your information with information we collect from other companies and use it to improve and personalize Aquila services, content and advertising. How personal information is shared with other Aquila users To process your payments, we may share some of your personal information with the person or company to which you transfer or from which you receive gold or blockchain assets. Your contact information, date of sign-up, and the number of payments you have received from verified Aquila users or sellers may be provided to other Aquila users or sellers with whom you transact through Aquila . In addition, this and other information you disclose to Aquila may be shared with third parties who may provide, upon your authorization, ancillary services which access your Aquila Account. Unless you have agreed to it, these third parties are not allowed to use this information for any purpose other than to facilitate your transactions using Aquila services.

How we share personal information with other parties

We may share your personal information with:

  • Service providers under contract who help with parts of our business operations such as fraud prevention, bill collection, marketing, and technology services. Our contracts dictate that these service providers only use your information in connection with the services they perform for us and not for their own benefit.
  • Financial institutions with which we partner.
  • Companies that we plan to merge with or be acquired by. (Should such a combination occur, we will require that the new combined entity follow this privacy policy with respect to your personal information. You will receive prior notice of any change in applicable policy.)
  • Law enforcement, government officials, or other third parties when:
    • We are compelled to do so by a subpoena, court order, or similar legal procedure; or
    • We believe in good faith that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report suspected illegal activity, or to investigate violations of our User Agreement.
    • Other third parties with your consent or direction to do so.

Aquila will not sell or rent any of your personal information to third parties for their marketing purposes and only shares your personal information with third parties as described in this policy. If you establish a Aquila account indirectly on a third party website or via a third party application, any information that you enter on that website or application (and not directly on a Aquila website) will be shared with the owner of the third party website or application, and your information may be subject to their privacy policies. We will notify you of material changes to this policy by updating the last updated date at the top of this page. We recommend that you visit this page frequently to check for changes.

How you can access or change your personal information

You can review and edit your personal information at any time by logging in to your account and accessing your account information. If you close your Aquila account, we will mark your account in our database as “Closed,” but we will keep your account information in our database for a period of time described above. This is necessary in order to deter fraud, by ensuring that persons who try to commit fraud will not be able to avoid detection simply by closing their account and opening a new account. However, if you close your account, your personally identifiable information will not be used by us for any further purposes, nor sold or shared with third parties, except as necessary to prevent fraud and assist law enforcement, as required by law or in accordance with this Privacy Policy.

How you can contact us about privacy questions

If you have questions or concerns regarding this policy, you should contact us on our support page or by writing to us at Aquila Services, Inc. 660 4th Street, #214, San Francisco, CA 94107, USA.